Common Problems

Backup your Contacts before Updating to Gingerbread!

We have noticed a lot of people mentioning that their contacts disappeared after updating to Gingerbread. The most recent was with the Atirx 4G update to Gingerbread. Those of you who have lost your contacts we hate it for you and wish there was something we could do.

What is the issue?
After updating your phone to Gingerbread there is no longer an internal phone storage for contacts. You know have to use a 3rd party cloud service. Some of you may feel like there are so many services specific to each manufacturer, my thoughts are use your gmail account since you need it for the Android device anyway to use the market and such.

What to do before updating to Gingerbread?
Make sure that you have backed up all of your phones internal contacts to your Google contacts. By doing this you ensure that they will be available after the update so that you don’t just realize after the update that they are all gone.

What to do after Gingerbread update?
To ensure that all of your contacts are always created in your Google contacts through your gmail account and you have a backup. Go to your contacts app, tap menu, “more” and then “settings”. Now tap “Contact Storage” and select “Google” and check “Remember this choice”. Now all of your contact when created will backup to your gmail’s contacts.

For those of you who already updated before reading this, you should still follow what to do after Gingerbread update to be sure you never lose a contact again.

Brandon Orndorff
I have been interested in Android from the moment the first devices were released. I love the fact that it's such a widely accepted mobile OS and that I can be a large part of the community as a whole.

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